FAQs
Frequently Asked Questions
Contacting Us
For inquiries and support, reach out to us at totembrandzw@gmail.com. Our dedicated customer service team is eager to assist you with any queries.
Shipping Policy
We proudly offer worldwide shipping.
Order Modifications
To modify or cancel your order, please contact us within 12 hours of placing your order. We prioritize prompt processing and any changes post this timeframe cannot be guaranteed.
Payment Options
We accept a variety of payment methods including major credit cards such as VISA, Mastercard, AMEX, and PayPal for your convenience.
Order Processing
Orders are processed within 3-5 business days, excluding weekends and holidays. Your patience during peak seasons is appreciated.
Delivery Timescales
Post-processing, expect a delivery period of 7-14 business days. If your order hasn't arrived within 30 days, please get in touch for a full refund.
Customs and Taxes
Our prices are tax-free in USD. Please be aware that customs duties and taxes may be charged upon arrival, which are not covered by Totem Brand.
Returns and Refunds
For returns, contact us at info@totembrand.co. Refunds are processed back to the original payment method within 7-10 business days post-return receipt.
Defective or Incorrect Items
If your order includes defective, incorrect, or damaged items, please provide your order number and photos of the issue to totembrandzw@gmail.com for a swift resolution.
For any additional information or assistance, please refer to our Contact Us page.